Requesting for Help?

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Requesting for Help?

Post by NikiStwubear on Mon Jul 27, 2009 2:48 am

Do you always send mails to BABV? Are you tired of waiting for their response?Sleep

I emailed help earlier, and I got this message. bounce



I just want to share this because I know some of you complaints about not getting any response from help. I'm sure you will, you just need to be patient. Cybearpals are real people and they are trying their best to answer all our emails as quickly as possible.

There are cases that you REALLY have to wait long for their response. For example, your character encountered a major glitch or you have issues on your account security. These request needs further evaluation and testing so when they get back to us, we can understand what's going on.

Patience is such a virtue

NikiStwubear
Friendly Bear
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Re: Requesting for Help?

Post by amanda on Mon Jul 27, 2009 3:01 am

That has been there for a long time

amanda
Novice Bear
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Re: Requesting for Help?

Post by karenbearhug on Mon Jul 27, 2009 3:07 am

Did you know the help bears receive over 5,000 emails a day! Most are responded to in one way or another within 24 hours. It may take a while to get your problem solved, but they will get to you as soon as they can!

karenbearhug
Officer


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Re: Requesting for Help?

Post by NikiStwubear on Mon Jul 27, 2009 3:13 am

karenbearhug wrote:Did you know the help bears receive over 5,000 emails a day! Most are responded to in one way or another within 24 hours. It may take a while to get your problem solved, but they will get to you as soon as they can!

I wonder how many cybearpals are working to answer all our emails.. How many mails do they answer per day? For sure that's a tough job.

NikiStwubear
Friendly Bear
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Re: Requesting for Help?

Post by flipchic01 on Mon Jul 27, 2009 3:37 am

karenbearhug wrote:Did you know the help bears receive over 5,000 emails a day! Most are responded to in one way or another within 24 hours. It may take a while to get your problem solved, but they will get to you as soon as they can!

Whoa! :shock: that's a lot of mails!

at least now we know.. tough job for sure!

flipchic01
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Re: Requesting for Help?

Post by wolfgirl200298 on Mon Jul 27, 2009 3:40 am

wow now i know why they take along time

wolfgirl200298
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Re: Requesting for Help?

Post by NikiStwubear on Mon Jul 27, 2009 5:42 am

me too! I can't imagine answering 5000 mails. O_O

NikiStwubear
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Re: Requesting for Help?

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