Missing Bunny Glasses

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Missing Bunny Glasses

Post by JLBABV on Mon Sep 13, 2010 4:25 am

Hello.

A few months ago i contacted BABV Help because i noticed that my bunny sunglasses (those which i am wearing in this picture i'm the one by the fence with brown hair) had gone missing.
in the spoiler below is the record of emails i sent them and recieved from them...

Spoiler:

----- Original Message -----
Flash version : WIN 10,0,45,2
Server : undefined
Zone : 1
User Name : JessieLoveable18

I've lost my Bunny Glasses and my Autumn Bear Headband. I know i didn't
trade them because i would never trade such special items. I think they
have been hidden as i have a lot of random items in my attic. Please
help!

-----
________________________________
From: "vwhelp@buildabear.com"
To: My email address (I deleted it for privacy)
Sent: Sun, 11 July, 2010 8:48:00
Subject: Re: Technical questions [REF.NO.: 11630766]-


Hi there JessieLoveable18!

I'm beary sorry to hear that your items are missing. Please reply to this
email with the following information listed below so we can track down
the
item for you.

Date when you last saw your item:
Date when you found out your items were missing:
Did you trade these items? If yes, with whom?

If there is any other information you would like to provide, please feel
free to add it to your reply.

Have a Bearrific day!

Bear Hugs,
Reese CyBearPal


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com
-----
----- Original Message -----
Date when you last saw your item: around january this year for the autumn
head
band and the bunny glasses last month
Date when you found out your items were missing: yesterday for the
bunny

glasses and around march for the autumn headband (i have already asked
about
that)
Did you trade these items? If yes, with whom? No i definately didn't

-------

________________________________
From: "vwpatrol@buildabear.com"
To: My email address (deleted for privacy)
Sent: Thu, 9 September, 2010 22:57:32
Subject: Re: Technical questions [REF.NO.: 11630766]-


Hi there JessieLoveable18!

We have received your report regarding your lost items in
Buildabearville.
Because we want you to have a pawsome time while you are with us, the
Bear
Patrol has recovered your lost item. Kindly open your "My Stuff" to check
your Autumn Headband.

About your other missing item, do you mean the Blossom Bunny Glasses?
We
have found a Blossom Bunny Glasses inside your Attic Room Character
Accessories Inventory. Please open it and turn to page 11 to see your
item.


Remember to keep your password safe and secure!

Here in Build-A-Bearville, internet safety is beary important to us. We
strive to guarantee a fun and safe game experience fur everybody.

Have a Bearrific day!

Bear Hugs,
Jacques CybearPatrol


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com
-----


----- Original Message -----
No not my blossom bunny glasses, i knew where they were. I mean't my White
bunny
glasses with the black lenses (bunny sunglasses) i got them in a trade and
i
can't find them, i would never trade them
thanks
-----

Sun, 12 September, 2010 15:21:37
Re: Technical questions [REF.NO.: 11630766]-
From: "vwpatrol@buildabear.com"
Add to Contacts
To: My email (I deleted it for privacy)
________________________________________

Hi there JessieLoveable18!

Thank you for waiting!

We are very sorry but we are unable to assist you in your request. Upon
investigating the game logs, we are unable to find proof of what you have
reported. If you have additional information that might help in our
investigation, please feel free to send.

If you're having trouble and need a helping paw, click on the Help button.
Click FAQ for answers to the most frequently asked questions. If you need
further assistance, please send an email to vwhelp@buildabear.com

Have a Bearrific day!

Bear Hugs,

Jacques CybearPatrol


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com.
-----


I also found out that this has happened to some of my friends... can you explain this?

JLBABV
Official Photographer


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Re: Missing Bunny Glasses

Post by Noel on Tue Sep 14, 2010 11:49 am

Yeah, my 2008 santa hat went missing at they said the same thing, that they couldn't find proof...

Noel
BABV Events Planner


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Re: Missing Bunny Glasses

Post by HannahFriendsRule3 on Tue Sep 14, 2010 1:13 pm

well this happened to me too.. i had an orca hat and then it disappeared...

HannahFriendsRule3
Novice Bear
Novice Bear


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Re: Missing Bunny Glasses

Post by JLBABV on Wed Sep 15, 2010 2:40 am

It's happening all over ther place! People have told me that their rare stuff has disappeared and when they took it up with BABV help the records say there is no proof of the request. It's strange how a lot of people are getting this...

JLBABV
Official Photographer


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Re: Missing Bunny Glasses

Post by HannahFriendsRule3 on Wed Sep 15, 2010 7:36 am

you should send an email to maxine about the glitch and the picture... she might be able to replace the glasses and tell babv about the glitch

HannahFriendsRule3
Novice Bear
Novice Bear


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Re: Missing Bunny Glasses

Post by JoeCyBearGuide on Thu Sep 16, 2010 4:03 am

JLBABV wrote:Hello.

A few months ago i contacted BABV Help because i noticed that my bunny sunglasses (those which i am wearing in this picture i'm the one by the fence with brown hair) had gone missing.
in the spoiler below is the record of emails i sent them and recieved from them...

Spoiler:

----- Original Message -----
Flash version : WIN 10,0,45,2
Server : undefined
Zone : 1
User Name : JessieLoveable18

I've lost my Bunny Glasses and my Autumn Bear Headband. I know i didn't
trade them because i would never trade such special items. I think they
have been hidden as i have a lot of random items in my attic. Please
help!

-----
________________________________
From: "vwhelp@buildabear.com"
To: My email address (I deleted it for privacy)
Sent: Sun, 11 July, 2010 8:48:00
Subject: Re: Technical questions [REF.NO.: 11630766]-


Hi there JessieLoveable18!

I'm beary sorry to hear that your items are missing. Please reply to this
email with the following information listed below so we can track down
the
item for you.

Date when you last saw your item:
Date when you found out your items were missing:
Did you trade these items? If yes, with whom?

If there is any other information you would like to provide, please feel
free to add it to your reply.

Have a Bearrific day!

Bear Hugs,
Reese CyBearPal


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com
-----
----- Original Message -----
Date when you last saw your item: around january this year for the autumn
head
band and the bunny glasses last month
Date when you found out your items were missing: yesterday for the
bunny

glasses and around march for the autumn headband (i have already asked
about
that)
Did you trade these items? If yes, with whom? No i definately didn't

-------

________________________________
From: "vwpatrol@buildabear.com"
To: My email address (deleted for privacy)
Sent: Thu, 9 September, 2010 22:57:32
Subject: Re: Technical questions [REF.NO.: 11630766]-


Hi there JessieLoveable18!

We have received your report regarding your lost items in
Buildabearville.
Because we want you to have a pawsome time while you are with us, the
Bear
Patrol has recovered your lost item. Kindly open your "My Stuff" to check
your Autumn Headband.

About your other missing item, do you mean the Blossom Bunny Glasses?
We
have found a Blossom Bunny Glasses inside your Attic Room Character
Accessories Inventory. Please open it and turn to page 11 to see your
item.


Remember to keep your password safe and secure!

Here in Build-A-Bearville, internet safety is beary important to us. We
strive to guarantee a fun and safe game experience fur everybody.

Have a Bearrific day!

Bear Hugs,
Jacques CybearPatrol


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com
-----


----- Original Message -----
No not my blossom bunny glasses, i knew where they were. I mean't my White
bunny
glasses with the black lenses (bunny sunglasses) i got them in a trade and
i
can't find them, i would never trade them
thanks
-----

Sun, 12 September, 2010 15:21:37
Re: Technical questions [REF.NO.: 11630766]-
From: "vwpatrol@buildabear.com"
Add to Contacts
To: My email (I deleted it for privacy)
________________________________________

Hi there JessieLoveable18!

Thank you for waiting!

We are very sorry but we are unable to assist you in your request. Upon
investigating the game logs, we are unable to find proof of what you have
reported. If you have additional information that might help in our
investigation, please feel free to send.

If you're having trouble and need a helping paw, click on the Help button.
Click FAQ for answers to the most frequently asked questions. If you need
further assistance, please send an email to vwhelp@buildabear.com

Have a Bearrific day!

Bear Hugs,

Jacques CybearPatrol


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com.
-----


I also found out that this has happened to some of my friends... can you explain this?

I'm sorry to hear that

You may email us again at vwhelp@buildabear.com for a follow up. Also, the screenshot that you posted could help us in our investigation so please attach it in your email if possible

JoeCyBearGuide
Build-A-Bearville CyBearGuide


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Re: Missing Bunny Glasses

Post by karenbearhug on Thu Sep 16, 2010 5:23 am

HannahFriendsRule3 wrote:you should send an email to maxine about the glitch and the picture... she might be able to replace the glasses and tell babv about the glitch

Please do not send this to Maxine. The Cybearguides are here to help us resolve these problems. Maxine is very busy has a dedicated team of people to help her with these issues.

karenbearhug
Officer


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Re: Missing Bunny Glasses

Post by HannahFriendsRule3 on Thu Sep 16, 2010 7:51 am

oh ok thanks karen i didnt know.. i forgot about the cybearguides so thanks for reminding me

HannahFriendsRule3
Novice Bear
Novice Bear


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Re: Missing Bunny Glasses

Post by fancyface on Thu Sep 16, 2010 10:28 am

That is very sad! I hope you get them back! Did you try to log off and log back on? Sometimes stuff is just missing and then it is back all of the sudden

Good luck!

fancyface
Friendly Bear
Friendly Bear


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Re: Missing Bunny Glasses

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