I didn't get my Snowman prize?

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I didn't get my Snowman prize?

Post by Jay902 on Fri Dec 10, 2010 10:53 pm

Okay, so I got the last piece of the snowman collection and I redeemed them so I can get the completed Snowman. But however, no pop-up appeared when I redeemed my snowman collection and my Snowman prize didn't show up in my inventory.

I'm sure this have to be a bug. I just want my Snowman prize.

Jay902
Friendly Bear
Friendly Bear


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Re: I didn't get my Snowman prize?

Post by JoeCyBearGuide on Sat Dec 11, 2010 4:34 am

Jay902 wrote:Okay, so I got the last piece of the snowman collection and I redeemed them so I can get the completed Snowman. But however, no pop-up appeared when I redeemed my snowman collection and my Snowman prize didn't show up in my inventory.

I'm sure this have to be a bug. I just want my Snowman prize.

Yes we are still having some issues with the collectibles

Kindly email vwhelp@buildabear.com so we can check and fix your account. Thanks!

JoeCyBearGuide
Build-A-Bearville CyBearGuide


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Re: I didn't get my Snowman prize?

Post by Kellz on Sun Dec 12, 2010 3:53 am

Me too. Joe, do I email them from my own email adress?

Kellz
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Re: I didn't get my Snowman prize?

Post by JoeCyBearGuide on Mon Dec 13, 2010 1:08 am

Kelly99 wrote:Me too. Joe, do I email them from my own email adress?

Please send an email using your registered email address in Build-A-Bearville

JoeCyBearGuide
Build-A-Bearville CyBearGuide


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Re: I didn't get my Snowman prize?

Post by Kellz on Thu Dec 16, 2010 2:18 pm

JoeCyBearGuide wrote:
Kelly99 wrote:Me too. Joe, do I email them from my own email adress?

Please send an email using your registered email address in Build-A-Bearville
Okay, thank you so much JoeCyBearGuide! I will do this when I have the chance.

Kellz
Forum Events Planner


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Re: I didn't get my Snowman prize?

Post by JoeCyBearGuide on Fri Dec 17, 2010 1:17 am

Kelly99 (Thu 16 Dec - 3:18) wrote:
JoeCyBearGuide wrote:
Kelly99 wrote:Me too. Joe, do I email them from my own email adress?

Please send an email using your registered email address in Build-A-Bearville
Okay, thank you so much JoeCyBearGuide! I will do this when I have the chance.

You're beary welcome

JoeCyBearGuide
Build-A-Bearville CyBearGuide


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Re: I didn't get my Snowman prize?

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