Keep getting logged off

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Keep getting logged off

Post by muffinatormanic on Tue Jun 28, 2011 2:29 pm

I got logged off even though I was active like 20 times today D: It's so random

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Re: Keep getting logged off

Post by ItalianPrincess on Tue Jun 28, 2011 2:37 pm

That is odd I wonder why that is happing to you.

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Re: Keep getting logged off

Post by bearvilleisawesome on Tue Jun 28, 2011 2:45 pm

yeah thatt kept happening to me yesterday!!

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Re: Keep getting logged off

Post by JoeCyBearGuide on Wed Jun 29, 2011 8:24 am

muffinatormanic wrote:I got logged off even though I was active like 20 times
today D: It's so random

We've tested your account and we did not get the same result. I suggest that you try to clear you cache. That helps!

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Re: Keep getting logged off

Post by ItalianPrincess on Wed Jun 29, 2011 8:28 am

That is good Info Joe thanks If that ever happens to me I will do that.

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Re: Keep getting logged off

Post by muffinatormanic on Wed Jun 29, 2011 2:26 pm

JoeCyBearGuide wrote:
muffinatormanic wrote:I got logged off even though I was active like 20 times
today D: It's so random

We've tested your account and we did not get the same result. I suggest that you try to clear you cache. That helps!
Really ? weird okay I will

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Re: Keep getting logged off

Post by muffinatormanic on Thu Jun 30, 2011 7:58 am

I cleared my cache but its still doing the same thing. If I leave for a minute, it logs me out. Is that normal or not?

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Re: Keep getting logged off

Post by ItalianPrincess on Thu Jun 30, 2011 8:47 am

Yes I think it is because it happened to me once.

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Re: Keep getting logged off

Post by JoeCyBearGuide on Thu Jun 30, 2011 8:54 am

Hmmmm.. I believe that is not normal.

Please try to login using a different browser.

Also, try to clear your flash cache. Here's how:
1. While you're in Bearville, right-click anywhere in your screen.
2. Click Settings and then choose the tab that looks like a monitor and an eyeball (Privacy)
3. Click the 'Advanced' button. This would open a new browser tab or browser window.
4. On the newly opened browser tab or window, on the left portion of the page, you will see Table of Contents.
5. Under 'Settings Manager' click the 'Website Storage Settings Panel'.
6. Scroll to find www.bearville.com in the list and click it.
7. Choose 'Delete website'.
8. Click 'Confirm'.
9. Close the web browser
10. Open a new browser window and go back into Bearville.

If you still get the same problem after doing the above instruction/suggestions, please email vwhelp@buildabear.com so we can further investigate your account. I am sorry for the inconvenience, Muffin.

JoeCyBearGuide
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Re: Keep getting logged off

Post by muffinatormanic on Fri Jul 01, 2011 9:55 am

JoeCyBearGuide wrote:Hmmmm.. I believe that is not normal.

Please try to login using a different browser.

Also, try to clear your flash cache. Here's how:
1. While you're in Bearville, right-click anywhere in your screen.
2. Click Settings and then choose the tab that looks like a monitor and an eyeball (Privacy)
3. Click the 'Advanced' button. This would open a new browser tab or browser window.
4. On the newly opened browser tab or window, on the left portion of the page, you will see Table of Contents.
5. Under 'Settings Manager' click the 'Website Storage Settings Panel'.
6. Scroll to find www.bearville.com in the list and click it.
7. Choose 'Delete website'.
8. Click 'Confirm'.
9. Close the web browser
10. Open a new browser window and go back into Bearville.

If you still get the same problem after doing the above instruction/suggestions, please email vwhelp@buildabear.com so we can further investigate your account. I am sorry for the inconvenience, Muffin.
I have clicked the eye with the moniter on it but i dont see advanced anywhere

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Re: Keep getting logged off

Post by emmie on Fri Jul 01, 2011 10:22 am

happens to me to D: i'll try what you said Joe^^

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Re: Keep getting logged off

Post by AleciaAutumn10 on Sat Jul 02, 2011 8:27 pm

Doesn't happen to me

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Re: Keep getting logged off

Post by Sponsored content Today at 2:57 am


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