Not enough credits..

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Not enough credits..

Post by SkylarRockin on Wed Jun 29, 2011 2:08 pm

Okay so I just got 10 credits onlineand we paid our 10.00$ BUTwhen I put in the code it only gave me 1 credit.I am so mad I am in tears. RIP OFF

SkylarRockin
Friendly Bear
Friendly Bear


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Re: Not enough credits..

Post by MollyFlyer on Wed Jun 29, 2011 2:22 pm

Wait . . . did you enter the code from the receipt or the card?

MollyFlyer
Guide Bear
Guide Bear


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Re: Not enough credits..

Post by Admin on Wed Jun 29, 2011 2:28 pm

You must have entered the receipt code from your 10-credit purchase. Check your email- when you make an online purchase they will send the BVO card code to your email. If you didn't get any, send an email to vwhelp@buildabear.com. Happened to me TWICE when I purchased VIB's. I emailed them and they sent me the webcodes. Just make sure to email them your receipt code and order number.

Admin
Founder/Owner
Founder/Owner


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Re: Not enough credits..

Post by muffinatormanic on Wed Jun 29, 2011 2:31 pm

You should email build a bear or something :]

muffinatormanic
Forum Assist


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Re: Not enough credits..

Post by AleciaAutumn10 on Sat Jul 02, 2011 5:22 pm

Do what Admin said, thats what happens to my friends whenever she buys codes.

AleciaAutumn10
Officer


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Re: Not enough credits..

Post by karenbearhug on Sat Jul 02, 2011 5:26 pm

Admin is right. After you get your order confirmation email, you will get your BVO code in a different email. Sometimes it takes a while to show up. My virtual furry friend didn't show up for a few hours after I purchased it.

karenbearhug
Officer


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Re: Not enough credits..

Post by Sponsored content Today at 4:27 pm


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